Shipping policy

Last updated: August 3, 2026

Application stage

Joining the Batch Zero tester list does not create an order and does not require shipping or payment.

Where we ship

Shipping availability is set separately for each product round. The round page and private claim page identify the eligible country or region. We do not promise worldwide shipping. A destination must also be supported by the active Shopify Market and shipping profile.

Shipping charges

Selected testers review the shipping charge and final total in Shopify Checkout before completing a claim. The product amount may be discounted under the offer in the selection email, but shipping is separate unless the round expressly says otherwise.

Dispatch and delivery estimates

Processing time, carrier and estimated delivery time are published for each active round when they are confirmed. Estimates are not guarantees and can be affected by address checks, customs, carriers, weather or other events outside our control.

Taxes, duties and import charges

The current round and checkout explain how known taxes, duties or import charges are handled. Charges imposed after dispatch by a destination authority may remain the recipient’s responsibility where stated for that round.

Address and eligibility checks

Enter a complete and accurate delivery address. Batch Zero may check an order against the selected tester list and the round’s delivery rules before fulfilment. Contact us as soon as possible if an address needs to be corrected; changes are not guaranteed after dispatch.

Delivery problems

If tracking has not updated, a parcel is lost, or an item arrives damaged, email hello@batchzerotry.com with the Shopify order number and a short description. Do not send payment-card information by email. We usually reply within two business days.