Common questions
Questions about applying and testing
These answers cover Singapore Round 01 before selection: applying, confirming your email, eligibility, support and what happens next.
Is it free to apply?
Yes. The public application does not require payment. We may ask for information needed to assess product fit and delivery eligibility.
Does applying guarantee that I will receive a product?
No. Applications are not capped while Singapore Round 01 is open. We review eligible entries and select up to 100 testers; only selected applicants receive a private claim email.
When and how will I receive an outcome?
We aim to email every eligible applicant an outcome within 7 days of email confirmation. Selected users receive a message from hello@batchzerotry.com with claim instructions. Check the sender, read the round details and use only the link provided in that email.
Why is there a Shopify Checkout after the application?
The application and product claim are separate steps. Shopify Checkout shows the real product, variant, delivery rules and final checkout amounts for the selected tester.
Will I have to pay for the product?
For Singapore Round 01, the published reference price is S$369. If you are selected, your official invitation can apply a S$369 tester credit; Singapore shipping is S$18. Check that the credit appears in Shopify Checkout before payment. Applying is free, does not activate an offer, and never creates an order.
Can I apply from any country?
Not always. Each round lists its eligible countries and delivery limits. If your country is not eligible, you can join the general tester list for a future opportunity.
What happens after the product arrives?
Use it in the context described by the round and complete the requested feedback task by the deadline.
Do I have to write a positive review?
No. Batch Zero asks for genuine feedback, not guaranteed praise. Tell us what worked, what did not and how you used the product.
Can I publicly post about the product?
Follow the round instructions and any applicable disclosure requirements. Whether public posts, photos or videos are allowed is stated separately for each round. Do not share private claim links.
What if my address or country changes?
Contact support before accepting any selected-tester offer. Singapore Round 01 is for eligible delivery addresses in Singapore. Shopify Checkout must accept the address before you pay.
What if the product arrives damaged or does not arrive?
Contact hello@batchzerotry.com with your order details and a description of the issue. Do not send sensitive payment information by email.
Is Batch Zero the product brand?
Not necessarily. Batch Zero may host a tester round for a brand or product owner. Brand relationships, sponsorships and certifications are shown only when documentation has been provided.
Why is there a Singapore shipping charge?
S$18 is the published Singapore Round 01 shipping charge. It is separate from the selected-tester credit. The official selection-email button applies the credit automatically, and the same fallback code appears in the selection email and private claim page. Shopify Checkout shows the final total before payment.
Will applying or being selected charge me automatically?
No. The application does not collect payment details or create an order. If selected, you review the private offer and final Shopify total before making any payment decision. Each selected customer can claim one unit.
How can I verify an official Batch Zero email or link?
Official messages use hello@batchzerotry.com, and action links should open a batchzerotry.com page. Do not use a claim link from another domain. If unsure, contact hello@batchzerotry.com before continuing.