Refund policy

Last updated: August 3, 2026

Application stage

Joining the Batch Zero tester list or submitting an application is free. No order is created and no payment is taken at this stage, so there is nothing to cancel or refund.

Before completing a claim

If you are selected, review the product details, discount, shipping charge, taxes or duties, total price, eligible country, and any round-specific return terms before completing Shopify Checkout.

Cancellations

Contact us as soon as possible if you need to cancel a completed claim. We will try to stop the order before dispatch, but cancellation cannot be guaranteed once fulfilment has started.

Damaged, incorrect or missing items

If an item arrives damaged, is materially different from the published description, is incorrect, or is missing, email hello@batchzerotry.com within a reasonable time. Include your order number, a clear description of the issue, and a photo when it helps us assess the problem. Do not send payment-card details.

Tester products and returns

Return eligibility may vary by product, country, hygiene or safety requirements, and tester round. These details will be shown before checkout. A used tester product may not be returnable solely because it is not to your personal taste, unless the published round terms or applicable consumer rights provide otherwise. Defective, incorrect, or materially misdescribed items will be handled under the applicable terms and law.

Refunds

If a refund is approved, it will normally be sent to the original payment method. Processing time depends on the payment provider or bank. We will tell you whether shipping charges are included in the approved refund.

Mandatory consumer rights

This policy does not limit any mandatory consumer rights that apply to you.

Contact

Batch Zero is operated by Mark Rivers in Singapore. Email hello@batchzerotry.com. We aim to reply within 2 business days.