Refund policy

Last updated: September 1, 2026

Application stage

Joining the Batch Zero tester list or submitting an application is free. No order is created and no payment is taken during application, so there is nothing to cancel or refund at that stage.

Singapore Round 01 tester deliveries

For a completed CleanCore One Singapore Round 01 tester delivery, contact us within 30 days of delivery if the item arrives damaged, incorrect, materially different from the published description, or has not arrived. Include the order number, a short description and photos when helpful. Do not send payment-card information by email.

Return authorisation

Contact hello@batchzerotry.com before returning an item. If a return, repair or replacement is approved, we will provide the applicable Singapore return instructions. Do not return an item without authorisation, and do not send returns to our business correspondence address unless our written instructions explicitly confirm it.

Refunds, repairs and replacements

For a confirmed defect, incorrect item or material mismatch, we will assess a replacement, repair, return or refund as appropriate. If a refund is approved after an order has been paid, it is normally sent to the original payment method. We will state whether any shipping amount is included in the approved resolution.

Mandatory consumer rights

This policy does not limit mandatory consumer rights that apply to you in Singapore.

Contact

Batch Zero is operated by Mark Rivers in Singapore. Email hello@batchzerotry.com. We aim to reply within 2 business days.