Shipping Policy

Submitting a tester application does not create an order and does not start a shipment.

Where we ship

Eligible countries and regions are set separately for each product round. A visitor may join the future tester list even when the current round is not available in that market.

Fees and delivery details

For selected applicants, the claim page and Shopify Checkout will show the available destination, shipping charge, product discount, and final total before payment. The carrier, processing time, estimated delivery window, and any known tax or duty treatment will be published for the relevant round before claims open.

Tracking and address details

Tracking information will be provided when supported by the selected delivery service. Customers are responsible for reviewing the delivery address and checkout total before completing an order.

Delays, loss, and delivery problems

The process for delayed, lost, damaged, or undeliverable parcels will be stated for each round and reflected in the applicable refund or replacement terms.

Contact

For a delivery question, use the Contact page and include the order number if an order has already been created.