Refund Policy

Joining the tester list is free, so there is no application payment to refund.

Before a claim

Each active product round will publish the applicable cancellation, return, refund, replacement, damaged-item, and lost-parcel arrangements before the private claim checkout is opened.

At checkout

Selected applicants can review the product discount, shipping charge, taxes where applicable, and final total in Shopify Checkout before payment. Completing checkout creates an order subject to the terms shown for that round.

After an order

If a product arrives damaged, is materially different from the published description, or does not arrive, contact us through the Contact page. The available remedy depends on the round terms, delivery evidence, applicable consumer law, and whether fulfilment has already started.

Changes or cancellation

Any cancellation window and return instructions will be stated before checkout. Do not send a product back until return instructions have been provided.

Contact

Use the Contact page and include the order number and relevant photos or tracking information when available.